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‘https://vinsafashion.org/’

Happy shopping

So, you’re caught in traffic or enjoying a peaceful Sunday afternoon. You’re not in the mood to boot up your laptop during your leisure time. We’ve got an excellent idea: listen to your music, relax, and shop for your favorite items on-the-go using our mobile app. Simply download our app and begin shopping.

Through ‘My Account,’ you can easily change your https://vinsafashion.org/ account information and see your orders at any time.

‘My Account’ enables you to fully manage your transactions on https://vinsafashion.org/.

Manage/edit your personal information, such as your address, phone number, and email address.

Change your password

Track the status of your orders

1.Your order’s status may be seen by visiting your Order Acknowledgement page.

Please click on the following link: https://vinsafashion.org/pages/track

2. Enter Your Order Number and click on the Track button.

1,You will be taken to the Order Acknowledgement Page.

Please see the status of definitions of your order’s definition below.

Order Status:

a)  NEW – Your order has not yet been processed.

b) PENDING – Your order has been processed and is awaiting shipping from the designer.

c) Dispatch – Your purchase has been sent. At this time, you should have gotten or should have received an email containing the tracking information. Please check the Courier Partners website to get the most up-to-date information on the whereabouts of your courier.

d) COMPLETE – This indicates that you have received your package and the designer has marked your order as complete. Kindly contact us promptly if you have not received your order.

Regrettably, products marked as ‘Out of Stock’ are no longer available for sale. Please use the ‘Notify Me’ feature to be notified when a product availability with sellers on https://vinsafashion.org/

We’ll send you an email and SMS confirmation once your order has been placed successfully! Additionally, we’ll notify you when the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s).

My order is delayed. What should I do?

Please check your email and messages for updates if your order is delayed. You will be notified of the revised delivery time.

Additionally, you may check on the status of your order by visiting My Orders.

1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.

2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions :

• – Item was delivered to you in a damaged / defective condition.
• – Item was not as per the image displayed on the website.

3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

4. The cost of return shipping will not be covered by vinsafashion.org. Only in case of damaged products or products that are received wrong, Vinsa fashion would cover the return shipping costs up to Rs. 100 in cases of Self Return.

5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Vinsa fashion

6. Any Custom / Standard Stitched Item, or Lingerie Set items cannot be exchanged or returned.

1. Login to your account on Desktop / Mobile Website. Click here to login.

2. Enter your email address and password. Incase if you have forgotten your password then click here. You will receive an email to reset the password.

3. Once you are logged in, Go to My Orders and Select Your Order to Return.

4. Click On I agree button after reading the return policy.

5. Select the items you want to return and quantity of items.

6. Select an option from the Reason menu, and then add any additional information in the Notes box.

7. Select a refund / replacement / Coupon option from the refund menu.

8. Upload image of product in case your reason for return is defective/wrong product/print color mismatch and submit the form

9. If your order payment mode was Bank Deposit or Cash On Delivery, you will have to enter your bank details for NEFT to Bank Account.

10. After submission, our team would review the images and revert within 48 hours.

11. Once the images are approved, the reverse pick up will be generated.

12. The reverse pick up will be completed in the following 72 hours.

13. Post pick up the refund / replacement / Coupon request will be actioned.

The order can be cancelled within 24 hours from the time of order placement.

To cancel the order please contact the Customer Support

All Refunds are processed in 7-8 working days .

Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below is the details required to process refund.

Domestic:

1. If payment is made via credit / debit card – Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery / Deposit – Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

International:

Please share correct tracking details once the product is shipped.

Please note that International Refunds are processed once the product is received by vinsafashion.org.

For cancellation before shipping, refunds are processed immediately If the order has been shipped. refund will be processed as soon as the order has been returned.

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

Yes – You can pay online.

1. Using your Credit Card/ Debit card / Netbanking / Cash Cards

We accept payments made using Visa/MasterCard/American Express/Maestro

To pay using your credit/debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the reverse of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password or OTP.

2. Cash on Delivery – Please check service available on your shipping pincode

3. Using direct Netbanking to our bank account

Our bank details are:

Name: Vinsa fashion

A/C No. : 084305001669

Bank Name: ICICI Bank

IFSC Code: ICIC0000843

Swift Code: icicinbbxxx

In the case while making the payment, amount is debited and you get a cancellation email ,the amount is reversed back to your account within 72 hours.

In case the amount is not reversed please contact us with the payment details so that we can check from our end.

Not available

The estimated delivery time in India is 4-7 Working Days

FREE SHIPPING Above Rs.2000/-

Vinsa delivers orders to all pin codes via Fedex, Bluedart , DTDC and other courier partners.

Pincodes that are not covered by Fedex, Bluedart & DTDC are shipped via Speed Post / India Post.

Feel free to place your order and we’ll make sure it gets delivered to you on time!

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. Also there may be Slight difference in the design and pattern as compared to the picture shown on the the website.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. vinsafashion.org firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

It is practically impossible for vinsafashion.org’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.

We wish to clarify and ascertain that every customer who orders any outfit from vinsafashion.org is aware of this genuine problem. While ordering on internet, we suggest that customers should be extra careful of following –

1.Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no full proof solution to this problem is available at the moment.

2.Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.

3.Sea Green color sometimes looks Aqua blue and the other way around.

4.Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences missing or Coming off We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down.

Your are deemed to have accepted the terms and conditions. vinsafashion.org reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

For any order related issues or queries, please find the contact information as mentioned below:

Please allow a Turn Around Time of 24-48 hours for email resolutions.

Phone Number: +91 8076745909

Working Hours: 8:00 am to 10:00 pm

Email Id: cs@vinsafashion.com